At Marble & Granite Supply of Illinois Inc. (MGSI) we are proud of our customer service, which sets us apart from others in the stone industry. The success of our business and the satisfaction of our customers are, largely, due to our clearly defined business policies. We give below our stated policies and other details regarding the various services and support that we provide our customers.
MATERIAL HOLDING POLICY
We will hold material for 30 calendar days, if a fabricator is specified. If material is not purchased at that point it will be returned to the active stock and sold to other customers. If your project does not start within 30 days of you selection, you may purchase the material and MGSI will store it for at minimal storage fee. We reserve the right to request your commitment to the material reserved, prior to the 30 days expiration date. Holding period for product in short supply may be changed to fit current company needs.We will hold material for 7 days if no fabricator is specified. It is the responsibility of the customer to contact us within 7 days and provide us with the name of a fabricator for the project. If we do not hear from the customer at the end of the 7th day, we will proceed to sell the material to other customers.
We require a full payment for custom orders. Payment must be received prior to placing the order.
We provide free-of-charge delivery for orders to professional customers if order exceeds one slabs and or 200 square feet of tiles, and delivery is within 20 miles from MGSI. Delivery fees will be applied to all home deliveries. Standard delivery fees are curbside only. Special fees apply if you need the product to be brought to a particular location on your premises. Time of delivery and/or delivery fees will be set according to your geographic location.
We accept returns for tiles no later than 15 days from date of invoice, and only for full unopened boxes. Slabs are returnable no later than 30 days from date of invoice. Slabs need to be inspected at the time of delivery and if defects are found, material should be refused or defect described on the Bill of Lading. No claims will be honored after slabs are delivered and Bill of Lading signed with no defect claims. MGSI will accept no claims after material has been installed. Returns will be inspected by our staff. No returns will be accepted if returned material has markings and defects not described in the on the signed Bill of Lading.
GENERAL SAFETY RULES
Marble and Granite Supply is concerned about the safety of its customers and employees. The following safety rules should be strictly adhered to when visiting our warehouse:
- Do not leave your group and stay with your sales person at all times.
- Do not walk in the way of moving material handling equipment or in areas restricted to staff only.
- Do not try to pull/push/move slabs on your own.
- Do not come close to a slab while it is being handled. Your sales person will tell you when it is safe to do so.
- Stay at a safe distance from operating equipment.
- Please be careful if you need to use your cell phone in the warehouse. Do not move around. Stop at a safe place to complete your call.
MGSI provides free of charge samples of the selected material. Please take home samples only of materials you need for your project. In the rare instance that a sample is not immediately available, we will provide you with a good quality close up photo of the material.