At Marble & Granite Supply of Illinois Inc. (MGSI) we are proud of our customer service, which sets us apart from others in the stone industry. The success of our business and the satisfaction of our customers are largely, due to our clearly defined business policies. We give below our stated policies and other details regarding the various services and support that we provide our customers.
MATERIAL HOLDING POLICY
We will hold slab material, with specified fabricator for 30 calendar days. This refers to all slab stock, but high end/high demand materials, which we will hold only for 15 days. Your salesperson will advise of these items and sales order will reflect that. If material is not purchased by the hold expiration date, it will be returned to the active stock and sold to other customers. If your project does not start within 30 days of your selection, you may purchase the material and MGSI will store it for you at minimal storage fee. We reserve the right to request your commitment to the material reserved, prior to the 30 days expiration date. The holding period for products in short supply may be changed to fit current company needs.
We will hold material for 7 days only, if no fabricator is specified. It is the responsibility of the customer to contact us within 7 days and provide us with the name of a fabricator for the project. If no fabricator is specified by the end of the 7th day, we will proceed to sell the material to other customers.
We will hold tile orders for 15 days only.
SPECIAL ORDERS
We require full payment for custom orders. Payment must be received prior to placing the order. Special order items are not returnable. They were custom-ordered for a specific customer/project and not subject to our usual return policy, which is valid for stock items only.
IMPORTNANT COVID-19 ANNOUNCEMENT
Amid the ongoing Coronavirus (COVID-19) outbreak MGSI remains open for business and is committed and available to carry out our work for our customers under these challenging circumstances. MGSI has a robust continuity plan and we have taken precautionary measures, in accordance with guidance from the government and public health authorities, to ensure the health and well-being of our customers, employees, and their families.
Please read carefully our COVID-19 operations procedures.
The well-being of our customers and employees is of utmost importance to us and we have instituted the following operations policies to reduce the risk of potential transmission:
- Social Distancing: In an effort to take every possible precaution to keep our facility clean, healthy, and hygienic, as well as to take the lead in keeping our customers, employees, and their families safe, we will be implementing some temporary policies in the normal operations of MGSI. We are temporarily limiting the number of people to10+ rule in our showroom and in our warehouse at any given time, requiring a minimum of 6 feet distance between.
- Remote Work: MGSI has extensive online collaboration capabilities for our employees to communicate with each other, our customers and suppliers. Our team members continue to be available to connect with you by phone, video messaging and email.
- Travel Restrictions: We have instituted travel restrictions and mandated self-isolation for any team member showing symptoms, or who have reason to believe they have been exposed. To date we do not have any MGSI employees with reported infection symptoms.
- Events & Tradeshows: We are currently deferring social events, large meetings and leveraging technology to hold virtual meetings.
In the meantime, it is vitally important for all of us to continue our efforts in the slowing down COVID-19
- Frequently wash your hands with soap and water for no less than 20 seconds.
- Avoid unnecessary contact and large crowds as much as possible.
- Avoid unnecessary travel.
- If you or someone you are close to is feeling ill, stay at home.
We are closely monitoring the ever-changing environment and our COVID-19 policies will change as the reality of the coronavirus pandemic shifts over time.
As always, your safety and well-being is of the utmost importance to MGSI, and we are very confident in the plans we have in place to ride out this current health issue, and continue servicing you. Do not hesitate to contact us if there is anything we can do to assist you, and your business.
Thank you, and stay healthy !
Marble & Granite Supply of IL, Inc.
